Shipping Policy

Purchaze strictly requires all Cash on Delivery (COD) amounts to be paid to the courier rider before the parcel can be opened. This is a mandatory protocol enforced by all major local courier networks across Pakistan.
Here is your updated, copy-paste-ready policy containing this clause:
Shipping Policy
Welcome to Purchaze. We work hard to get your trending tech gadgets, smartwatches, and lifestyle essentials delivered to your doorstep as quickly and safely as possible.
Order Processing
  • Handling Time: Orders are processed within 1 to 2 business days (Monday through Saturday).
  • Order Confirmation: Once you place an order, you will receive a confirmation call, SMS, or WhatsApp message from our team to verify your delivery details before dispatch.
  • Dispatch: Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Rates & Delivery Timelines
We deliver to all major cities and towns across Pakistan.
  • Standard Delivery Time: 2 to 5 business days after dispatch.
  • Delivery Charges: Shipping fees are calculated at checkout based on your city and the weight of your package.
Cash on Delivery (COD) Policy
  • We offer Cash on Delivery (COD) for your convenience across Pakistan.
  • ⚠️ Parcel Opening Protocol: In compliance with courier company rules throughout Pakistan, the COD amount must be paid in full to the rider before you can open the parcel. Courier riders are strictly unauthorized to allow customers to open packages prior to payment.
  • Peace of Mind Guarantee: If there is any internal issue, defect, or wrong item inside after opening the paid parcel, do not worry! You are fully covered by our 7-day Refund & Exchange Policy. Simply take a video or photo and reach out to our customer care team immediately.
  • For high-value orders, our support team may request a small advance payment or phone confirmation before dispatching the parcel.
Order Tracking
  • Once your gadget or accessory leaves our warehouse, we will share a tracking number and a courier tracking link via SMS or email.
  • You can use this tracking link to check the live status of your shipment directly on the courier’s website.
Delayed or Failed Deliveries
  • Courier Delays: Delays may occasionally happen due to unexpected weather conditions, political rallies, or public holidays. If your order takes longer than expected, please contact us.
  • Failed Delivery Attempts: If the courier cannot reach you, they will attempt re-delivery. If the package is returned to us due to continuous unresponsiveness or an incorrect address, a new shipping fee will apply to resend the order.
Would you like to draft a "Checkout Notice" or an "Order Confirmation SMS/WhatsApp Template" that reminds customers about this exact rule before their package arrives to prevent any confusion with the courier rider?