Refund and Exchange Policy

Refund & Exchange Policy
Thank you for shopping at Purchaze. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Our Return, Refund, and Exchange policy lasts 7 days from the date you receive your item. If 7 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
1. Returns & Eligibility
To be eligible for a return, your item must meet the following criteria:
  • The item must be unwashed, and in the same condition that you received it.
  • It must be in its original packaging, including all intact plastic wraps, boxes, manuals, and accessories (e.g., charging cables for wireless earbuds, extra links for smartwatches).
2. The Exchange Process
Did you receive a defective gadget or change your mind about your Apple Watch strap color? We make exchanges simple:
  • Damaged or Defective Items: If your smart gadgets, powerbanks, or electronics arrive damaged or do not turn on, please contact us immediately with a short video or photo proof. We will replace the item at zero extra cost to you.
  • Change of Mind Exchanges: If you wish to exchange an item for a different variant or product, you will be responsible for covering the return shipping fees.
3. How to Open a Return or Exchange
  1. Whatsapp us at 03187535644 or message us on our official Facebook/Instagram page with your Order Number and photos of the item.
  2. Our customer care team will review your request within 24–48 hours and provide you with the return shipping address.
  3. Pack the item securely and ship it back to us using a trackable courier service.
4. Refunds (If Applicable)
Once your return is received and inspected by our warehouse team, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed. The credit will automatically be applied to your original method of payment (or via Bank Transfer / EasyPaisa / JazzCash for Cash-on-Delivery orders) within 5–7 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (faulty/wrong item).
5. Non-Returnable Items
The following items cannot be returned or refunded:
  • Gift cards
  • Used hair care products or personal cosmetics
  • Items with clear signs of use or physical damage caused by improper handling
For any questions regarding your electronics, accessories, or orders, please reach out to our dedicated support team at 03187535644 or through our social channels. We are committed to making your shopping experience with Purchaze seamless and worry-free!